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Booking an Appointment

All of our doctors will help you deal with acute and long-term health problems and illnesses. This will always involve advice on how you can help yourself, sometimes it will involve treatment in the surgery or medication, and at others referral to local hospitals may be necessary.

Patients can see the doctor of their choice and for ongoing and long-term health problems it is usually best to see the same doctor. However, when you need to see a doctor urgently it may not always be possible to see your usual doctor.

To book an appointment, please either:

We make every effort to keep appointment times but there may be occasions when they overrun.

Helping the appointment system run smoothly

  • If you are unable to keep your appointment please notify the surgery as soon as possible, either by using the secure online interface through Patient Access, in person at reception or by telephoning reception.
  • Our appointments are 10 minutes long. One appointment is for one person, please book individual appointment for each person. If you want another member of your family to see the doctor or nurse, please book a further appointment. If you have a complex problem or a problem that you think may take more than 10 minutes to discuss, please ask for a double appointment when booking.
  • When you arrive for your appointment please use our automated arrivals screen in the front hall or report to reception to let us know you have arrived. If you need assistance with the automated arrival screen please ask one of our receptionist who will be happy to help.
  • Sometimes people can forget to tell the doctor all the important information about their problem. It may help to write their symptoms down.
  • If you don’t understand what the doctor or nurse says to you, please don’t be afraid to ask for a further explanation.
  • It can sometimes help to have a partner or friend with you.
  • If you are seeing the doctor to discuss the result of an investigation or a recent hospital treatment, check with reception first that any important results or letters have been received.
  • Appointments may not be required to have insurance forms completed or renewal of sickness certificates. Please ask at reception
  • If you would like a chaperone please speak to the Doctor.

CORONAVIRUS UPDATE

IMPORTANT UPDATE: 16 MARCH

Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal. The Chief Medical Officer announced that the country is moving into the ‘Delay’ stage of the response to coronavirus from Friday, 13th March 2020.

The new advice issued by the Chief Medical Officer is as follows:

Stay at home for 7 days if you have either:

  • a high temperature
  • a new continuous cough

Do not go to a GP surgery, pharmacy or hospital. You do not need to contact 111 to tell them you’re staying at home.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Stay at home advice can be found here:

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

More information can be found on the NHS website here