Practice Policies

Confidentiality

The Surgery complies with Data Protection legislation and we make every effort to preserve patient confidentiality. We ask you for personal information to ensure that you receive appropriate care and treatment. For the practice to function effectively it is sometimes necessary for medical information about you to be shared between members of the practice team. It will be shared with others only to provide further medical treatment for you, e.g. from hospital services, or to enable you to access other services, e.g. from the social work department.

Complaints

We aim to give a friendly and professional service to everyone who attends our Surgery. However, if, for any reason, our service should fall below our patients’ satisfaction, we take all complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager, either by telephone or in writing, who will make every effort to respond to your concerns as soon as possible. All complaints will be treated as confidential.

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England.

Freedom of information

The practice produces a complete guide to the information routinely made available to the public by our GPs. A copy of this guide is available from reception.

Patient charter

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details. Our patient charter is available in full at reception.

For further information on any of our policies, please contact the Practice Manager.

Disability and Discrimination

We will provide care, now and in the future, to all our patients without discrimination and irrespective of patient’s age, sex, race, beliefs or special needs. We expect that patients will show no discrimination towards other Surgery users, members of the practice team or our colleagues in the NHS.

Data Sharing

Please see attached letter from the Surgery and our information sharing protocol

Letter from Lapworth Surgery & Information Sharing Protocol

How to refer enquiries

iGPR Superior Managed Service

If an enquiry does comes directly to the Practice about a Medical Report or Subject Access Request use the following details to refer enquiries to us.

We outsource our Medical Reports to iGPR. For enquiries please contact 01527 570005 anytime between 9am and 5pm or complete a contact form via their website www.igpr.co.uk/contact

Please see the entire leaflet here.