Patient Charter

We are committed to providing our patients with a high standard of medical care in a friendly, comfortable environment and in an efficient and professional manner.

• We aim to be able to offer an appointment with either a doctor or the practice nurse within 2 working days and an appointment on the same day for urgent problems. However at busy times you may have to wait longer to see your preferred practitioner.
• We will deal with all patients politely and respectfully and in particular will respect patients’ rights to confidentiality.
• We will answer the telephones as quickly as possible.
• Patients will have telephone access to the doctors and practice nurse for advice and guidance usually at the end of surgery. Reception staff will be able to advise when it is best to telephone the surgery to speak to a doctor or the nurse.
• At busy times you may have to wait longer to see your preferred practitioner
• We will deal with all patients politely and respectfully and in particular will respect patients’ rights to confidentiality.

In return we would ask for your co-operation with the following:-

• Please be courteous to staff at all times. They are here to help you.
• The practice will not accept violent or abusive behaviour from patients or their representatives. Violent or abusive behaviour may result in patients being removed from the Practice List.