Suggestions and Complaintslogo

If you have any suggestions, please feel free to make them in person or by writing to the Practice Manager, Ms Julie Briney, or one of the doctors.

Practice complaints procedure

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in the Practice, please let us know. We operate a practice complaints procedure that meets NHS criteria. A patient
information leaflet is available on request at reception. If you feel you have a problem with the NHS that you are finding difficult to resolve there are two services available to you:

  • PALS (Patient Advice and Liaison Services) are able to offer confidential advice, support and assistance in resolving problems and concerns quickly. The Service can explain the complaints procedure and how to get in touch with someone who can help. To contact PALS:
  • The Care Quality Commission (CQC) is responsible for checking whether Hospitals, Care Homes and Care Services are meeting national standards. From April 2013 GP practices will be required to register with the CQC. If you have a concern about your care the CQC can be contacted on: